IT Support

Remote and On-site diagnostics

The key to a stable system is regular proactive maintenance. Axamba’s experience gives us the capability to recognize the need for regular system maintenance and servicing. Regular remote checks can be scheduled at pre-agreed times and dates and can cover as many areas as you require. Some examples of what may be covered in such checks are; Server disk space, server load and performance, memory usage, general network traffic and speed, backup status and antivirus updates.

Many of the key tasks done through regular remote support can also be applied to having a regular visit from an Axamba engineer. Regular routine tasks can be performed on the entire network and the day-to-day backlog of IT problems can be worked through to ensure that the system is as efficient as it should be. This on-site attendance is popular with companies that do not have an internal IT department or have limited knowledge of certain systems and applications. Alternatively, technicians can be used to assist an internal IT department, freeing up their time to concentrate on larger projects. The following list outlines a number of benefits of this support service:

• Effective use of internal staff time
• Professional advice on system configuration
• Increased awareness of administration duties
• Regular channel of contact between client and Axamba
• Routine preventative hardware maintenance
• Flexible approach based on each client’s changing requirements
• Active monitoring of your whole IT infrastructure

For further information on any of these services please contact us